Frequently Asked Questions

Who Can Play TimeQuest?

Anyone who is up for a challenge!! All of our missions are suitable for children, although all children under the age of 16 require a supervisory adult (18+) to be present onsite.

What is the Minimum/Maximum Team Size?

All of our rooms have been designed and priced for teams of between two and six players. 

How Long Does the Mission Last?

The whole experience lasts 90 minutes. We encourage you to arrive 15 minutes before the scheduled time of your booking for a short briefing. You will then spend a maximum of 60 minutes in the room. After escaping, if you manage to, we would love to hear about your experience and take your photo. You will also be presented with a souvenir to remember your time and experience.

Will We Be On a Mission with Others?

No, this is your mission only.

What Should We Wear on the Day?

Anything that is casual and comfortable, although we are not against some fancy dress.

What Happens if We Damage Something in the Room?

We have designed the puzzles to be robust so we hope that there is a low risk of damaging them. Although, if you deliberately damage something within the game then you maybe liable for the cost of damages.

How Do I Book on to a Mission?

For available slots please check the online booking calendar. Alternatively, drop us an email using the Contact Us form and one of our agents will do their best to help you out.

When Should I Arrive?

We encourage you to arrive 15 minutes before your booked session. If you are running late then please do give us a call and we will do our best to help, if possible.

Can I Cancel my Booking or Reschedule a New Session?

As TimeQuest is a live event game, once your booking is confirmed we cannot accept any cancellations or offer any refunds. However, if you find out that you are unable to attend your slot at least two days before your booking then please give us a call and we will do our best to reschedule your booking for a more convenient time.

What is an online escape game?
The online escape games we currently offer are standalone digital games. They have been designed to be played remotely between teams through a browser window, without the support of a gamesmaster. They are the perfect way to enjoy an escape room style experience from the comfort of your own home.

I’ve purchased a game, now what?

Once your booking is confirmed, a unique website link will be generated and instantly emailed to you. All you will need to do now is assemble your team online, open your internet browser and make sure you share the unique code with them.

How many can play?

We suggest playing with between 2-6 players

Who are the games suitable for?

Anyone who is up for the challenge! So gather your troops and give it a go!

Do you need to buy game for each player?

No. You only need to purchase one game for your team. Once you have received your unique code, it’s just a case of sharing the link with your team.

Can we play at different locations?

Absolutely! As long as you all have access to the game link then you can play together

How long does it take to complete?

The game length really depends on your group but typically takes between 60-90minutes.

When can we play?

Whenever you wish! As long as you have your unique link and your team is assembled then you are good to go!

While we have endeavoured to ensure all of our internal spaces are accessible to all styles of players, at the present time we are unable to accommodate individuals with mobility problems. At the moment we are currently located on the second floor of a listed Oast house and only accessible by stairs. However, we do have plans to install a lift in the near future to ensure our games are accessible to all. Obviously, if you are unsure if our games can accommodate your requirements then please let us know upon booking and we will do our best to accommodate these to make your experience as enjoyable as possible.

I am Pregnant, Can I Play?

Definitely! Although the mission is designed to be challenging there are no physical challenges or fearful situations. We have also made sure there is somewhere to sit, so you can rest while still being part of the game. You can also leave at any time during the game to use the facilities if necessary, although the clock will still continue to tick while your teammates aim to complete the mission.

I am Claustrophobic, Can I Play?

Although we have tried to keep our rooms spacious, we are aware that personal experiences vary depending on the degree of claustrophobia. Therefore, to try and make the experience as fun and comfortable as possible missions can be left at any time, although the clock will still be ticking for your remaining team members.

How do I get to TimeQuest?

By car:
You can find our TimeQuest HQ on the A228 near Paddock Wood, Kent. It is easily accessible from both the M20 and M25/M26. Along the route, there are also a number of brown tourist signs as you get close to the site.

If traveling via the M20
Exit off the M25 at junction 4 and use the left lane to merge onto A228. Once on the A228, follow the road for 9.4mi. As you approach, you will spot the iconic Kentish Oasts of the Hop Farm Family Park, take the 3rd exit to enter the park.

If traveling via the M25/M26
Exit off the M25 at junction 5 merging on the M26, continue along the M26 for approximately 8 miles. Exiting at junction 2a, take the third exit on to the A20. Continue on the A20 until you come to a roundabout, take the 2nd exit onto Seven Mile Lane/B2016. Continue along Seven Mile Lane until you come to another roundabout, take the 2nd exit onto the A228. Once on the A228, follow the road for 9.4mi. As you approach, you will spot the iconic Kentish Oasts of the Hop Farm Family Park, take the 3rd exit to enter the park.

By train:
If you wish to travel by train, the closest station is Paddock Wood. From here the Hop Farm is accessible via a Streamline taxi (see below) or bus. If traveling by bus from the station then you will need to use the bus stop opposite Hop Pocket Lane (5min walk from the station) and catch the number 6, 6a or 207 bus to the Hop Farm.

Train tickets can be bought online or visit www.nationalrail.co.uk for more information.

By bus:
If you want to catch the bus from Tunbridge Wells, Tonbridge and Maidstone, the number 6 takes you right to Hop Farm and runs every hour (Monday to Saturday only).

Please call Arriva on 0871 2002233 for times and details.

By taxi:
The local taxi firm is Streamline http://www.streamline.travel/ so please contact them directly for more information.

Is There a Parking Onsite?

Yes, we have plenty of parking onsite, although we cannot be held responsible for any damage to your vehicle while it is parked onsite.

What do I do When I Arrive?

As we operate independently from the Hop Farm you will need to drive through The Hop Farm site to find us. Upon arrival, you will need to drive to the barrier located on your right, next to the Italian restaurant and press TimeQuest on the intercom. From there follow the signs to ‘Carpark C’ and look for the TimeQuest entry plaques.

Successful funding:

All missions are climate controlled thanks to the European Agricultural Fund for Rural Development