Privacy Policy

Revised July 2021

CONTACT DETAILS

Name: TimeQuest: Live Escape Room
Address: Bell 4, The Hop Farm, Paddock Wood, Tonbridge, Kent, TN126PY
Phone Number: 01622 872627
E-mail: enquiries@timequest.net

INFORMATION WE COLLECT

We currently collect and process the following information:

  • First and last name
  • Name of organisation (if applicable)
  • Email address
  • Telephone number(s)
  • Postal address
  • Details of booking and enquiries
  • Game footage via CCTV

HOW WE COLLECT THE INFORMATION

Most of the personal information we process is provided to us directly by you through our online contact forms on our website, via email, in person, via our booking system or via other digital platforms including social media.

HOW WE USE YOUR DATA

We use your data for one of the following reasons:

  • To administer and provide the products and services you request or have expressed an interest in
  • To enable us to communicate with you about product and/or services that you have requested or expressed an interest in
  • For legal and regulatory reasons
  • To enable us to deliver a good level of customer support in game support
  • To analyse and improve our products and/or service

We may also share this information with third parties, to help manage our business and deliver services. These third parties from time to time need to have access to your personal data, and include:

  • Service providers, in particular Stripe, Resova, MailChimp, Facebook, Twitter,
  • Professional services, including financial agencies, solicitors, insurance firms

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation

HOW WE STORE YOUR PERSONAL INFORMATION

Information is stored at our office or at the locations of our third parties. TimeQuest Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at enquiries@timequest.net, Bell 4, The Hop Farm, Paddock Wood, Tonbridge, Kent, TN126PY or 01622 872627 if you wish to make a request.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, please write to us via enquiries@timequest.net.

If you are not satisfied with the outcome of your complaint, you may write to the Information Commission’s Office (ICO) at the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk